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Chorley Print Ltd

Website Terms and Conditions

Last Updated 12th April 2022

General Conditions

Chorley Print Ltd is a company registered in England and Wales under registration number 09048348, who’s registered office is at Unit 3D, Eaton Avenue, Buckshaw Village, Chorley, PR7 7NG. 

All quotations and price lists issued, and all orders and Contracts for work accepted by Chorley Print Ltd, are subject to these Terms and Conditions, which may only be varied, in writing, by a duly authorised representative of Chorley Print Ltd. 

Acceptance of these Terms and Conditions shall be implied by a Customer’s acceptance of a quotation for Services, by delivery of work to a brand of Chorley Print Ltd or by a Customer commissioning work or Services to be performed by Chorley Print Ltd whether verbally or in writing.

Interpretation and Definitions 

Business Customer: An industrial, commercial or professional Customer who’s involved in the purchasing or sales of Goods and Services on behalf of a business. 

Consumer Customer: A person purchasing Goods or Services for his or her own personal requirements. 

Contract: An agreement with Chorley Print Ltd to deliver Goods or Services on mutually agreed and binding terms, often in writing. 

Goods: The physical products which are supplied by Chorley Print Ltd to the Customer in accordance with these Terms and Conditions. 

Services: The Services to be provided to the Customer as set out in the accepted order. Terms and Conditions: This is the overall legal agreement that the Customer or business partner must accept in order for Chorley Print Ltd to provide our Services.

Consumer Rights 

These Terms and Conditions do not affect the statutory rights of a Consumer Customer. No provision which would be void by virtue of Sections 6 or 20 of the Unfair Contracts Terms Act 1977 (as amended) or by the virtue of the Unfair Contracts Regulations 1994 shall apply to any Contract with a Consumer Customer.

1. Website Specific Terms

a. When an order is placed on our website at www.chorleyprint.co.uk, we try to make sure that all information on the website, including descriptions of goods, listed prices, and images, are accurate and correct at all times. However, we accept that from time to time mistakes can happen and we will resolve any information errors on the website as soon as reasonably possible. If we believe an error has affected a Customers order, we will try to let you know as soon as we are aware of the issue, however, we will not accept any liability to you for any errors on the website. 

b. You should bear in mind that viewing products and/or proofs over the internet is different to viewing in person and as such, colours may appear slightly different to how they appear in person. This is due to a number of factors, including but not limited to the colour calibration/quality of different computer screens.  

c. It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential and safe at all times. Chorley Print Ltd will accept no liability for any third party gaining access to your account where they have done so using your login details.

d. When an order is placed on our website at www.chorleyprint.co.uk, doing so will be considered an offer to purchase a product from us (your “Order”) and will be made by completing the following staged process:

1. Adding product(s) to your basket

2. Checkout Step 1 – Login Details

3. Checkout Step 2 – Address Details

4. Checkout Step 3 – Payment Details

5. Confirmation of Order

e. An Order constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by Chorley Print Ltd.

f. On receipt of an Order, you will receive an Order Confirmation email to the email address specified during the Order process. This email will contain your Order Number, details of the goods ordered, and the delivery option chosen. This email serves as an acknowledgment of your offer to purchase goods from us. 

g. An offer made by you to purchase a product shall only be deemed to be accepted by Chorley Print Ltd when we send you an Order Accepted email and your order status changes to ‘Accepted’.

h. If a product is not available, we will include details of the unavailable product in the Order Despatch or Out of Stock email. A product which is not available will not be included in the contract for a product which is despatched.

i. Prices and charges on the Website are in UK pounds sterling, Euros and US dollars. Delivery charges may apply and these will be displayed in the order process. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee if your order has to be converted to a currency other than these.

j. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

k. Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain non-UK destinations. We reserve the right to define which products can and cannot be delivered to destinations outside of the UK. Many countries have specific import restrictions on certain products of materials and it is the responsibility of customers to check local customs regulations before placing an Order for shipping outside of the UK.

2. Limit of Liability

a) Under no circumstances shall a claim for compensation exceed the aggregate value of the processes performed by Chorley Print Ltd and/or the Goods supplied. Where Goods only have been supplied, justified complaint shall be compensated (at Chorley Print Ltd.’s discretion) by credit of an amount no greater than the value of the Goods supplied, or by replacement of the Goods in question, regardless of any process performed on those Goods after they left our possession. 

b) We will not be liable for any indirect, special or consequential loss, damage, costs, or expenses; and/or any loss of profits; anticipated profits; loss of reputation or goodwill; or, other third-party claims.

3. Price

a) The price of the Goods and Services shall be the figure set out online at www.chorleyprint.co.uk, in our price list and/or any quotation, on the date of your order, or such other price agreed in writing by Chorley Print Ltd. 

b) All quotations will carry an expiration date and after such date, will need to be requoted. 

c) Chorley Print Ltd reserves the right to increase the price due to any factor beyond Chorley Print Ltd’s control including, but not limited to, material costs, labour costs, foreign exchange fluctuation, currency regulation, and changes to delivery rates. Any increase to the price will only be done after written notice is given to the Customer at any time before an order has been received and confirmed. 

d) The price quoted excludes any packaging or delivery/transportation fees, unless otherwise stated.

4. Delivery and Collection

a) Where an order is placed on our website at www.chorleyprint.co.uk, the customer will be offered the option of collecting from our premises or choosing a delivery partner (currently Royal Mail or DHL Parcel UK). There may be a fee associated with the delivery, which will be set out during the checkout process.

b) Delivery of the Goods and/or provision of the Services shall take place at the branch of Chorley Print Ltd at which the order was placed, or at such other place as may be agreed in writing. The Customer shall take delivery of their order within 7 days of notification of availability having been given. 

c) Should the customer require for the order to be delivered to a different location, such as their home or workplace, the delivery address should be agreed in writing, and a quotation for the delivery fee will be provided. 

d) Any dates specified by Chorley Print Ltd for delivery of Goods and/or Services are approximate only and shall not be made “of the essence” unless specifically agreed by Chorley Print Ltd. 

e) Subject to other provisions of these conditions, Chorley Print Ltd shall have no liability to the Customer for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods and/or the provision of Services (except in the case of Consumer Customers, if caused by the negligence of, or breach of Contract by Chorley Print Ltd). 

f) In the case of Business Customers, any delay or failure in delivery or performance will not entitle the Business Customer to cancel the order unless and until the Business Customer has given to Chorley Print Ltd 7 days written notice requiring delivery or performance within a reasonable period and Chorley Print Ltd has not delivered or performed within that period. If the Business Customer cancels the order in accordance with this condition, then please see Condition 4(f)(i) & (ii).

(i) Chorley Print Ltd will refund any sums which the Customer has paid in respect of the order which has been cancelled. 

(ii) The Customer will be under no liability to make further payments in respect of the cancelled order. 

g) In the case of Consumer Customers, any delay or failure in delivery or performance will not entitle the Consumer Customer to cancel the order until the Consumer Customer has given to Chorley Print Ltd reasonable written notice requiring delivery or performance within a reasonable period and Chorley Print Ltd has not delivered or performed within that period. If the Consumer Customer cancels the order in accordance with this condition, then please see Condition 4(f)(i) & (ii). 

g) Chorley Print Ltd may, at its absolute discretion, deliver the Goods and/or provision of Services by separate instalments to expedite the delivery of the entire order.

5. Payment

a) Where an order is placed on our website at www.chorleyprint.co.uk, the customer will be required to make payment in full at the time of order. This can be done by Credit or Debit card during the checkout process.

b) Where Chorley Print Ltd are required to carry out preliminary work such as Graphic Design or Setup of Print Ready Files, this work will be chargeable at our standard design rate. In the event the Customer chooses not to continue with the final production of the order but where this preliminary work has already been carried out, the Customer will remain liable for these charges. 

b) For Customers without a credit account, payment for Goods and/or Services shall be due to Chorley Print Ltd prior to the commencement of the work. At its absolute discretion, Chorley Print Ltd may from time to time reduce the upfront payment to 50% or accept payment upon delivery of the completed Goods and/or service. 

c) The Customer shall indemnify Chorley Print Ltd from and against all legal and other costs and fees incurred by or on behalf of Chorley Print Ltd in connection with collection of any outstanding debt owed by the Customer to Chorley Print Ltd.

6. Credit Accounts

On completion of an application form, Chorley Print Ltd may open credit accounts for Customers, subject to the conditions recited herein. Chorley Print Ltd shall not be obliged to reveal its reasons for its refusal to respond favourably to any such application or for the level of credit permitted on the account. Unless otherwise agreed in writing, and invoice charged to a credit account shall be paid within 30 days. At Chorley Print Ltd.’s discretion, interest may be charged on overdue accounts in line with the Late Payment of Commercial Debts (Interest) Act 1998. 

7. Cancellation, Refunds and Returns

a) It is the Business or Consumer Customers (henceforth known singularly as Customers) responsibility to inspect the Goods on delivery or collection. If you identify any damages or shortages, you must inform us in writing within 2 days of delivery, providing details. Any queries relating to invoices should be made to Chorley Print Ltd within 5 working days, and any query regarding non-delivery must be made within 14 days of the invoice date. Issues outside of these limits will not be entertained. 

(i) Where the problem is clearly attributed to a mistake made by Chorley Print Ltd, we will either reprint the job, send out a replacement order, or, negotiate a partial credit to compensate for a useable good. 

(ii) Where the problem can be fully attributed to the Customer and/or taken place after delivery or collection, Chorley Print Ltd will not be in any way held liable. 

b) Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection. 

c) Either Chorley Print Ltd or the Customer can cancel an order prior to your acceptance of the quotation. We reserve the right to levy a small charge to cover any subsequent administrative expenses.

d) In all circumstances, all return requests must be agreed, in writing, prior to returning the goods, and an RMA number will be issued.

e) Chorley Print Ltd will issue any refund within 3 working days of the return being received, once we are satisfied that the above criteria are met. The refund will be issued to the original payment method used at the time of order, and cannot be issued to an alternate payment method.

8. Late Payment and Termination

a) We can terminate the sales of Goods under the Contract where: 

(i) Either party commits a material breach of their obligations under these Terms and Conditions. 

(ii) You have a statutory demand or bankruptcy petition issued, and/or are about to become the subject of a bankruptcy order or take advantage of any statutory provision for the relief of insolvent debtors. 

b) If a Customer ceases to, or cannot pay its debts, Chorley Print Ltd will be within its right not to proceed further with the Contract or any other work for the Customer. The Customer will also be charged for work already carried out (whether completed or not) and materials purchased for the Customer. 

c) If a Customer ceases to, or cannot pay its debts, Chorley Print Ltd will be within its right to withhold all Goods and property in its possession and shall be entitled on the expiration of 14 days’ notice to dispose of such Goods or property in such a manner deemed fit. The proceeds of such disposal will be applied towards the Customers debt.

9. Proofs & Visuals

a) The work is undertaken by Chorley Print Ltd on the basis that proofs will be provided, diligently checked by the Customer and approved prior to production of the work. 

b) Chorley Print Ltd shall not be liable for any errors, including that which has been introduced by Chorley Print Ltd, that have not been identified by the Customer and where the Customer has given their approval of the proof(s). 

c) Where the Customer waives any requirement to examine proofs, Chorley Print Ltd shall not be liable for any errors in the finished work and shall be indemnified by the Customer against all resulting losses. 

d) Due to the differences in equipment, paper, inks, and computer screens, it is hereby agreed and accepted by the Customer that a reasonable amount of variation in colour between the proofs and the completed job will be acceptable, unless otherwise specifically agreed in writing.

10. Sub-Contracting

Chorley Print Ltd may engage sub-Contractors to perform work or any part thereof on behalf of Chorley Print Ltd. Chorley Print Ltd enter into the Contract for themselves, their servants and agents, and on behalf of their sub-Contractors, agents and servants all of whom shall have the benefit of the Contract and these Terms and Conditions.

11. Copyright

a) The Customer warrants that any design or other material furnished by it or any design created by Chorley Print Ltd pursuant to the Customer’s instructions is and/or will not be defamatory or obscene or be such as to cause Chorley Print Ltd to infringe any intellectual property rights of any third party or to infringe any legislation in force in the United Kingdom in the performance of the order. 

b) The Customer shall promptly notify Chorley Print Ltd in the event of any claim made or action brought against a Customer arising out of a breach of the Customers warranty in (a) above and fully indemnify Chorley Print Ltd in respect of all costs or damages arising in connection therewith. 

c) Copyright in any original design created by Chorley Print Ltd on the Customer’s instructions shall remain the property of Chorley Print Ltd until such time that the Customer has purchased, and paid in full, the Copyright Rights from Chorley Print Ltd, whereupon the Copyright Rights will be transferred to the Customer.

12. Force Majeure

Chorley Print Ltd will make every effort to complete Customers instructions and the order but shall be under no liability if unable to carry out all or any part of the order for any reason beyond Chorley Print Ltd.’s reasonable control, including (but not limited to) the inability to secure labour, materials or supplies, breakdown of machinery or as a result of an Act of God, insurrection or civil disorder, war or military operations, national or local emergency, acts or omissions of Government, failure of power supply, industrial disputes of any kind (whether or not involving Chorley Print Ltd.’s employees), fire, lightning, explosion, flood, subsidence, inclement weather or any other cause beyond Chorley Print Ltd.’s reasonable control.

13. Lien 

Chorley Print Ltd shall have a lien over any materials delivered to it by the Customer against payment of any monies due to it by the Customer and shall be entitled (if any sum is not paid by the due date) to dispose of such property as Chorley Print Ltd shall, at its absolute discretion, determine, provided that reasonable notice of such decision has been given to the Customer. 

14. Computer Access 

If the specified service includes the use of Chorley Print Ltd.’s computer equipment, then the Customer agrees to use such equipment only in accordance with the Computer and Internet Policy which can be downloaded from our website at https://www.chorleyprint.co.uk 

15. Construction 

Each provision of this Contract is to be construed as a separate term applying and surviving if for any reason one of the other of the said provisions is held inapplicable or unreasonable in any circumstances. 

16. Headings 

Headings used in these Terms and Conditions are for convenience only and shall not affect the construction thereof. 

17. Governing Law 

The formation, existence, construction, performance, validity and all aspects of the order or any term of the Contract shall be governed by English Law. The English Courts shall have non-exclusive jurisdiction over any aspect of this Contract.